AllSporter

FAQ

1. What payment methods do you offer?

All transactions between users are settled online through trusted payment service providers - PayU and PayPal.

2. Is AllSporter a paid service?

No. Using the service is free. There is no charge for having an AllSporter account or posting ads.

3. I am a trainer and someone cancels an appointment for a training session with me. Will I be compensated for my time?

Respecting the time of the trainers and those providing rental services we have introduced the following cancellation policy: user may cancel a reservation at no cost within an hour after booking; if the cancellation occurs at least 24 hours before the event the user will be charged a transaction fee and the trainer/renter will receive 2.5% of the cost of the session/rental; if the cancellation occurs less than 24 hours before the event, the trainer/renter will receive 80% of the cost of the session/rental (minus the transaction fee).

4. As a user, do I have to create a separate account to post ads?

No. You can expand your account to include additional functions thanks to which you will be able to post ads for training sessions or offer your equipment for rent.

5. Can I cancel my booking?

We respect the time of the trainers and everyone who is providing rental services – consequently, we have introduced the following cancellation policy: any user may cancel a reservation at no cost within an hour after booking; if the cancellation occurs at least 24 hours before the event the user will be charged a transaction fee and the trainer/renter will receive a nominal amount of 2.5% of the cost of the session/rental; if the cancellation occurs less than 24 hours before the event, the trainer/renter will receive 80% of the cost of the session/rental as compensation for their time (minus the transaction fee). 20% is returned to the user.

6. How does automatic booking confirmation work?

Events with automatic booking confirmation do not require the offeror's approval. Your reservation is confirmed at the time of booking.

7. How does manual booking confirmation work?

Events with manual booking confirmation are primarily training sessions or equipment offered for rent at specific times of availability (after work or on weekends). Hence the booking must be confirmed by the offeror. If the offeror does not confirm your booking within a specified time period the system will automatically cancel your booking, and you can then look for another offer. If you think the offeror is taking too long to confirm your booking, you can cancel the reservation yourself without incurring any costs.

8. When can I expect payment?

Payments for events are usually posted within 3-4 days. In accordance with the regulations, payments must be posted within 10 days. To a large degree this process depends on financial institutions.

9. How can I contact a trainer?

AllSporter is primarily a community. Its members can communicate with each other by sending messages and posting on event walls.

10. Can I book a training session for more than one person?

Yes. When booking, you may reserve more than one spot. The number of spots is determined by the offeror.

11. What are the benefits of joining AllSporter?

You can benefit from peer-to-peer exchange. You get an opportunity to share your own resources with our community, as well as take advantage of the wide offer of others users.

12. In what order are ads displayed on the site?

Ads are displayed according to the preferences of the searcher. Our search engine displays results that meet the query criteria. When searching solely by location and type of activity the top results will be offers with better prices and ratings.

13. What are the benefits of offering my own training sessions on AllSporter?

Most importantly, you will get access to thousands of customers. Your ad will be very visually appealing and you can add to it a description, photos, price, number of people, and type of confirmation. You can share the ads on your Facebook page and easily promote them. In addition, the notification system and calendar will help you organise your events, saving you valuable time.